Legal
Privacy Policy
Effective November 5, 2026
Propsee.ai ("Propsee.ai", "we", "us") makes 3D maps and data tools for commercial real estate. This policy explains what information we collect when you visit propsee.ai, sign in to City Grid, or use our maps and data services (together, the "Service"), how we use it, and the choices you have.
1. Information we collect
Information you give us
- Account details: your name, company, city, email address and password when you create a City Grid account or are set up by your employer.
- Demo and contact requests: what you tell us when you request a demo, email us or call us, such as your name, company, role, the markets you work in and your message.
- Content you add: notes, saved views, uploads, filters and other material you create or store in the Service.
- Billing details: if you buy a subscription, billing contact and payment information. Card payments are handled by our payment processor, and we do not store full card numbers.
Information collected automatically
- Usage data: the pages, markets, buildings and map views you open, the features you use, and the time and date of your visits.
- Device and log data: IP address, browser type, operating system, device identifiers, referring pages and error logs.
- Approximate location: a general location inferred from your IP address. We do not collect precise device location unless you choose to share it.
2. Property and market data
The Service shows information about buildings, properties and real estate markets. This includes building footprints, heights, land use, ownership records, sales, permits, lease filings and availability. Most of it comes from public government records, regulatory filings, licensed third-party data providers and map providers.
Some public property records name individuals, such as owners or parties to a recorded transaction. We show that information as it appears in the source records, for the purpose of describing real estate markets. If you believe a record about you is inaccurate or should not be shown, contact us and we will review your request, and where appropriate direct you to the original source.
3. How we use information
- To provide, run and maintain the Service, including signing you in and showing the markets your account can access.
- To respond to demo requests, questions and support requests.
- To improve the Service, fix problems, and understand which features and markets people use.
- To send you service messages, such as account notices, security alerts and changes to our terms.
- To send product news and updates, if you have agreed to receive them. You can unsubscribe at any time.
- To protect the Service and our users, prevent fraud and misuse, and enforce our terms.
- To comply with legal obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. How we share information
- Service providers: companies that host, store, map, analyse, email or process payments for us, under contracts that limit their use of your information to providing services to us.
- Your organization: if your account is provided by your employer or another organization, that organization may see your account details and usage.
- Legal and safety: when required by law or legal process, or to protect the rights, property or safety of Propsee.ai, our users or others.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.
- With your consent: in any other case where you ask us to or agree that we may.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember your settings, and measure how the Service is used. Some are set by analytics and map providers we work with. You can block or delete cookies in your browser settings, but parts of the Service, such as signing in, may not work without them.
6. Data retention
We keep personal information for as long as your account is active or as needed to provide the Service. After that we keep it only as long as needed to meet legal, accounting or reporting requirements, resolve disputes and enforce our agreements, and then delete or anonymize it.
7. Security
We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password private and tell us right away if you think your account has been compromised.
8. Your choices and rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you, and receive a copy of it;
- correct information that is inaccurate or incomplete;
- delete your personal information;
- object to or restrict certain uses, and withdraw consent where we rely on it;
- opt out of marketing emails, using the link in any such email.
These rights may come from laws such as the California Consumer Privacy Act and other US state privacy laws, Canada's PIPEDA and provincial privacy laws, Australia's Privacy Act 1988, the UK GDPR and the EU General Data Protection Regulation. To make a request, contact us using the details below. We will verify your identity before acting on a request, and we will not treat you differently for exercising your rights. If you are not satisfied with our response, you may complain to your local data protection authority.
9. International transfers
Propsee.ai is based in the United States and covers markets in the United States, Canada and other countries. Your information may be processed in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for these transfers, such as standard contractual clauses.
10. Children
The Service is meant for real estate professionals and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top. If the changes are significant, we will give you notice, for example by email or a notice in the Service.